Shipping policy

SHIPPING POLICY

SHIPPING LOCATIONS

We currently ship to Australia. If you're unsure whether we ship to your location, please contact us at info@amberandhush.com before placing an order.

PROCESSING TIME

All orders are processed within 2-3 business days (excluding weekends and public holidays). You'll receive a shipping confirmation email with tracking information once your order ships.

Please allow additional time during busy periods, seasonal sales, or public holidays.

SHIPPING METHODS & TIMEFRAMES

Standard Shipping
- Delivery time: 5-10 business days from dispatch
- Tracking: Provided with shipping confirmation
- Cost: Calculated at checkout based on location and weight

Express Shipping
- Delivery time: 2-3 business days from dispatch
- Tracking: Provided with shipping confirmation
- Cost: Calculated at checkout based on location and weight

Shipping Rates
Shipping costs are calculated based on:
- Destination address
- Order weight
- Selected shipping method
- Any applicable carrier surcharges

All shipping rates are displayed at checkout before you complete your purchase.

FREE SHIPPING

We offer free standard shipping on qualifying orders. Eligibility is displayed in your cart.

TRACKING YOUR ORDER

Once your order ships, you'll receive an email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package in real-time

You can also track your order anytime by logging into your account and viewing your order history.

DELIVERY ADDRESS

Please ensure your delivery address is accurate before completing your purchase. We are not responsible for:
- Incorrect addresses provided by the customer
- Undeliverable addresses
- Packages refused by the recipient

If your address is incorrect, contact us immediately at info@amberandhush.com before your order ships.

PACKAGE SECURITY

We recommend:
- Providing a signature-required option for expensive items
- Ensuring someone is available to receive the package
- Checking packages immediately upon receipt for damage

LOST OR DAMAGED PACKAGES

If your package:
- Arrives damaged: Contact us within 24 hours with photos
- Doesn't arrive: Contact your carrier first, then contact us if needed
- Is lost in transit: We'll work with the carrier to locate it or arrange a replacement/refund

CUSTOMS & DUTIES (INTERNATIONAL ORDERS)

For international orders, customers are responsible for:
- Any customs fees or import duties
- Taxes or tariffs imposed by their country
- Clearing customs at their end

We cannot predict these charges, and they vary by location and item value.

UNDELIVERABLE PACKAGES

If a package is returned as undeliverable:
1. We'll notify you via email
2. You can either:
   - Provide a corrected address for reshipping
   - Request a refund (less original shipping cost)

Reshipping will incur additional shipping charges.

SHIPPING DURING SPECIAL CIRCUMSTANCES

During extreme weather, natural disasters, or other extraordinary circumstances, shipping may be delayed. We'll update you via email if delays are anticipated.

SPECIAL REQUESTS

Need your order shipped to a specific date or location? Contact us at info@amberandhush.com before ordering to discuss options.

ADDRESS CHANGES

You can update your delivery address up to 24 hours after placing your order. Contact us at info@amberandhush.com immediately if you need to make changes.

FRAGRANCE & DANGEROUS GOODS SHIPPING

Due to regulations, fragrance oils and room sprays:
- Can only be shipped via ground/standard methods
- May have shipping restrictions to certain locations
- Require proper hazardous goods labeling and handling

We'll inform you of any shipping restrictions during checkout.

QUESTIONS?

For shipping-related questions, contact us at info@amberandhush.com. We typically respond within 24 business hours.

Last updated: 3 September 2026